Refund policy
Refund & Return Policy
Last Updated: September 1, 2026
Thank you for shopping with us. We want you to have a satisfactory experience with your purchase. This Refund & Return Policy explains the conditions under which returns, replacements, refunds, and related claims may be accepted.
By placing an order on our website, you acknowledge and agree to the terms of this policy.
1. Return Request Period
Any request for a return, replacement, refund, or complaint regarding a delivered product must be submitted within 3 calendar days from the date of delivery shown in the applicable order/shipping records.
Requests submitted after this 3-day period may be rejected and will generally not be eligible for a refund, replacement, or return.
Customers are responsible for inspecting the product promptly after delivery and notifying us within the specified period if there is any issue.
2. Eligible Reasons for Return
A return or replacement may be considered only in circumstances such as:
The product received is damaged or defective.
The wrong product was delivered.
The product received is materially different from the product ordered.
The product is missing essential parts or accessories that were included with the order.
Any other reason expressly approved by us in writing.
We may request photographs, videos, packaging details, order information, or other evidence to evaluate the claim.
3. Mandatory Unboxing Video Requirement
A continuous and clear video recording of the package being opened is mandatory for any claim relating to a damaged, defective, incorrect, incomplete, or missing product.
The customer must record the entire unboxing process from the sealed package to the complete opening and inspection of the product, without cuts, edits, interruptions, or manipulation, wherever reasonably possible.
The video should clearly show:
The condition of the outer package before opening.
The shipping label and order details.
The sealed package and any visible damage to the packaging.
The complete opening/unboxing process.
The product and all items/accessories received inside the package.
If a customer does not have a valid and sufficiently clear unboxing video showing the opening of the package, the return, replacement, or refund claim may be rejected, subject to applicable law.
The unboxing video must be provided to us when requested and should be retained by the customer until the claim has been completely resolved.
4. Condition of Products
Unless the product is defective, damaged, or incorrectly supplied, returned products must generally:
Be unused and in their original condition.
Include the original packaging, labels, tags, accessories, manuals, and other included items.
Not have been altered, repaired, washed, damaged, or misused by the customer.
Be returned within the period and in the manner specified by us.
Products that have been used, modified, damaged after delivery, or otherwise mishandled may not qualify for a return or refund.
5. Proof of Delivery and Evidence
For any claim concerning damage, shortage, defect, wrong product, or other delivery-related issue, we may require reasonable evidence, including:
Order number or invoice.
Mandatory unboxing video as specified above.
Photographs or additional videos of the product.
Photographs of the shipping package and shipping label.
Any other information necessary to verify the claim.
Failure to provide the required evidence, including the mandatory unboxing video where applicable, may result in the claim being rejected, subject to applicable law.
6. Refunds
If a return or refund is approved, the refund will generally be limited to the actual purchase amount paid for the relevant product/order, subject to the applicable circumstances and deductions permitted under this policy.
Refunds do not automatically include compensation for indirect, consequential, incidental, special, punitive, or other losses.
Where applicable, shipping charges, handling charges, transaction charges, discounts, promotional benefits, or other amounts may be treated according to the circumstances of the order and applicable law.
7. Maximum Liability
To the maximum extent permitted by applicable law, our total liability arising out of or relating to any product, order, transaction, return, refund, replacement, defect, delay, loss, damage, or claim shall not exceed the actual purchase amount paid by the customer for the specific product or order giving rise to the claim.
Under no circumstances will we be liable for an amount exceeding the purchase amount actually paid for the relevant product/order, including claims for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, loss of profits, loss of business, loss of opportunity, or other consequential losses, to the extent such limitation is permitted by applicable law.
Nothing in this policy is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
8. No Claim Beyond Purchase Amount
The customer agrees that, subject to applicable law, no claim, demand, compensation, damages, or other monetary recovery arising from a product or order shall exceed the actual amount paid for that particular product/order.
Any provision of this policy that attempts to limit liability will apply only to the extent permitted by applicable law.
9. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including products that are:
Custom-made or personalized.
Perishable or having a limited shelf life.
Hygiene-sensitive or sealed products where the seal has been opened.
Used or installed products, where applicable.
Clearly identified on the product page as non-returnable.
Otherwise excluded from return under applicable law or the terms communicated at the time of purchase.
10. Wrong or Damaged Product
If you receive a wrong or visibly damaged product, please contact us within 3 days of delivery.
Where possible, retain the original packaging and all materials until the issue has been resolved. We may investigate the matter before approving a replacement or refund.
For damage, shortage, incorrect-product, or missing-item claims, the mandatory unboxing video requirement in Section 3 applies.
11. Return Shipping
Where a return is approved, we will inform you about the applicable return-shipping procedure.
Depending on the reason for the return, return shipping may be the responsibility of the customer or may be arranged/covered by us, subject to our assessment and applicable law.
Customers should not send products to an address without first receiving return instructions from us.
12. Refund Processing Time
Once an approved returned product has been received and inspected, we will process the applicable refund or replacement.
The time taken for the refund to appear in the customer's account may depend on the payment method, bank, payment gateway, or financial institution involved.
13. Cancellation
Order cancellation requests may be accepted only if the order has not already been processed, shipped, or otherwise become non-cancellable.
Once an order has been shipped or delivered, the request may be treated as a return request and will be subject to this policy.
14. Products Damaged Due to Customer Use
We are not responsible for damage caused after delivery due to improper handling, misuse, negligence, accidents, unauthorized modifications, incorrect installation, failure to follow instructions, normal wear and tear, or use contrary to the product's intended purpose.
Such products may not qualify for a refund or replacement.
15. Fraudulent or Abusive Claims
We reserve the right to investigate claims and reject requests that we reasonably believe to be fraudulent, misleading, abusive, repetitive, manipulated, or otherwise made in bad faith.
Repeated misuse of the return/refund process may result in restrictions on future orders, subject to applicable law.
16. Product Warranty
If a product is covered by a separate manufacturer's or seller's warranty, warranty claims may be subject to the terms, exclusions, and procedures of that warranty.
This Refund & Return Policy does not automatically extend or create a warranty unless expressly stated by us.
17. Governing Law and Jurisdiction
This Refund & Return Policy and any dispute, claim, or matter arising out of or relating to any purchase, product, return, replacement, refund, transaction, or service provided by us shall be governed by the applicable laws of India.
Subject to applicable law, the courts having jurisdiction in Varanasi, Uttar Pradesh, India shall have exclusive jurisdiction over all disputes, claims, or proceedings arising out of or relating to purchases made through our website or this policy.
18. Changes to This Policy
We reserve the right to modify, update, or replace this Refund & Return Policy at any time.
The version published on our website at the relevant time will govern, subject to applicable law and any mandatory consumer protections.
19. Contact Us
To request a return, replacement, or refund, please contact our customer support team using the contact details provided on our website.
When contacting us, please provide:
Order number
Date of delivery
Product name
Reason for the request
Unboxing video, where applicable
Photographs/videos or other supporting evidence, where applicable
Important: This policy is intended to establish our standard return and refund procedures. Nothing in this policy is intended to remove, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under applicable law.